Terms of Service

Last updated: October 8, 2026

These terms govern use of the bizaiusa.com website and the services provided by BizAI USA, a trade name of Private Equity CFO LLC, Manhasset Hills, New York ("we," "us"), to business clients ("you"). If you sign a separate written service agreement with us, that agreement controls where it differs from these terms.

The service

BizAI USA sets up and operates AI-assisted phone answering, appointment booking, reminders, review requests, invoice reminders and related automations for professional practices and businesses, according to the plan you choose. Features available on each plan are described on our pricing page.

Fees and payment

• Each plan has a one-time setup fee and either an annual fee or a monthly fee, as shown on our pricing page.
• Setup fee. The setup fee covers building, testing and configuring your service. It is due before setup begins and is non-refundable once setup work has started, including if you cancel later.
• Annual plans are billed once a year in advance and cost the same as 11 months of the monthly fee.
• Monthly plans are billed each month in advance.
• Payments are made by card or bank transfer (ACH) through our third-party payment provider. We never ask for card or bank account numbers by phone, text or email.
• Prices are in US dollars and do not include applicable taxes.
• If a payment is more than 15 days late, we may pause the service until the account is brought current.
• We will give at least 30 days' written notice before changing the price of your plan. A price change takes effect for annual plans only at renewal.

Get Paid Faster plan limits

Invoice reminders on the Get Paid Faster plan sync with QuickBooks Online or Xero and cover up to 150 open invoices per month. The monthly cash summary is a standard report. Other accounting systems, higher invoice volumes and custom reports are quoted separately in writing.

Usage allowances

Each plan includes a monthly allowance of AI call minutes and text messages, shown on our pricing page:

• Never Miss a Call: up to 300 call minutes and 200 text messages per month.
• Fill the Calendar: up to 600 call minutes and 1,000 text messages per month.
• Get Paid Faster: up to 1,000 call minutes and 2,000 text messages per month.

• Your monthly cycle starts on the date your service goes live and renews on the same day each month.
• Allowances reset at the start of each cycle. Unused minutes and messages do not roll over.
• Call minutes are measured as the time the AI receptionist is connected to a caller. Calls shorter than 20 seconds are not counted.
• Usage above your allowance is billed at $0.25 per additional call minute and $0.05 per additional text message, on your next invoice.
• We notify you in writing when you reach 80% and 100% of your allowance. Your service is not interrupted when you exceed it.
• If your usage regularly exceeds your allowance, we may recommend moving to a plan that fits it better. We will never change your plan without your written agreement.
• To protect service quality, individual calls may be limited to 10 minutes, and known spam or robocalls may be blocked.

Term, renewal and cancellation

• Monthly plans have no long-term contract. Either party may cancel at any time with 30 days' written notice by email. After the first 30 days, fees for months already started are not refundable.
• Annual plans run for 12 months from the date your service goes live and renew automatically for another 12 months at the then-current annual price unless you cancel before the renewal date. We will email you a reminder at least 30 days before each renewal. You can cancel renewal at any time by emailing info@bizaiusa.com.
• 30-day money-back guarantee. If you cancel any plan by email within 30 days of the date your service goes live, we will refund the plan fee you paid (the first month's fee on a monthly plan, or the full annual fee on an annual plan) within 10 business days. Setup fees and overage charges are not refunded. The guarantee applies once per business.
• After the first 30 days, annual fees are not refundable, and the service continues until the end of the paid year.
• Setup fees are not refundable in any case once setup work has started.
• We may end the service on 30 days' written notice, or immediately if the service is used in breach of these terms. If we end it for reasons other than your breach, we will refund any prepaid fees for the unused period.
• On cancellation, we will help you move your phone forwarding back and provide an export of your call summaries on request.

Your responsibilities

• Give us accurate information about your business, and tell us promptly when hours, services or prices change.
• Have the right to give us access to any calendar, phone number or account you connect.
• Obtain any consent required from your customers to receive text messages and to be recorded, and follow the call-recording, telemarketing and text-messaging laws that apply to you.
• Not use the service for unlawful, deceptive or harassing communications, or for any third-party debt collection.

Healthcare clients

If you are a healthcare provider or otherwise subject to HIPAA, a signed Business Associate Agreement between us is required before any protected health information is handled by the service.

Limits of AI

The AI receptionist handles routine calls and requests. It can misunderstand callers or make mistakes, and it does not give medical, legal, financial or emergency advice. It is not a substitute for emergency services, and callers with an emergency are directed to call 911. You remain responsible for decisions made in your business and for reviewing call summaries.

Payment reminders

Invoice reminders are sent on your behalf, about your own invoices, in your business's name. BizAI USA is not a collection agency and does not collect, hold or negotiate payments.

No guarantee of results

The service is designed to reduce missed calls, no-shows and late payments, but results depend on your business, your customers and other factors outside our control. We do not guarantee any particular number of calls answered, appointments booked, reviews received, payments collected or increase in revenue. Examples on our website are illustrations, not promises.

Availability

We aim to keep the service running around the clock, but it depends on telephone carriers, internet services and other providers outside our control. We do not guarantee uninterrupted or error-free operation. We will tell you promptly about any outage we become aware of that affects your service.

Your data

Your business information and your customers' information remain yours. We use them only to provide the service, as described in our Privacy Policy.

Disclaimer of warranties

Except as expressly stated in these terms, the service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, to the extent permitted by law.

Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential damages, including lost profits or lost business, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.

Governing law

These terms are governed by the laws of the State of New York.

Changes

We may update these terms from time to time. The date at the top shows when they were last changed. We will notify active clients by email of any material change at least 30 days before it takes effect.

Contact us

Questions about these terms: info@bizaiusa.com